EILLEKOET

F·A·Q

• What/Who is EILLEKOET?
  Eillekoet is the heart and soul of Kellie Teo, the founder. And here's your fun fact of the day: Eillekoet is actually an anagram of her name!
• Is it possible to have my item(s) delivered to me for free if I live in Singapore? Eillekoet offers free delivery on all local orders (at a minimum amount of SGD$10.00/-).
  Do we hear a resounding "YAAAYYY!!!!"?
  We love anything with the word 'free' in it as much as the next person.
  

  Purchases below SGD$10.00/- (Here's an awesome tip just because you're awesome!) :

  Come down to our store* located in the heart of Orchard Road for the best tactile shopping experience! Even if you don't plan on buying anything, come on down for a chat, we love meeting new faces!
  *Our address: 545 Orchard Road #02-09 Far East Shopping Centre, Singapore 238882!
• Could you throw in some free stuff like picks/ plectrums or strings with my orders? All of us do enjoy receiving freebies don’t we.
  This is why EILLEKOET does have surprise giveaways for our online/shop front customers so do check our blog for the latest updates!
  
• Do you offer expedited shipping? Yes! Eillekoet offers expedited shipping to most countries! (It's a small world after all.)
  However, if you're from Timbuktu or a far-flung place that you can't pin down on a map, you might want to drop us an email at info@eillekoet.com just to be sure.
  
• How long will my order(s) take to get to me?
  (Both, local & expedited shipping.)
  For Local Orders
  There are 2 options available for local orders
  (by local we mean if you reside in sunny Singapore!)
  Option 1: 1 to 2 working days (Without Tracking, inclusive with purchases).
  Option 2: 3 to 5 working days, a payment of SGD$3.20/- have to be made first! (With Tracking Number, NOT inclusive with purchases). MAKE PAYMENT HERE.
  
  For Expedited Shipping: Between 8 to 20 working days (With Tracking Number, inclusive with delivery charge).
  
• What if my products go missing? After your order is processed, a tracking number will be provided (only if you have a tracking number). So fret not, you are in safe hands!
  
• I changed my mind. How do I return my order? Unfortunately, we do not allow any returns, refunds or exchanges. Peace.
  
• I purchased the wrong item. What should I do? Again, we do not allow any returns, refunds or exchanges. So kindly choose your items wisely and double check before you click checkout! We appreciate it!
  
• Can we only pay via Paypal when we purchase from Eillekoet? Unfortunately, that is the only mode of payment available for now! The good news is Eillekoet is constantly making improvements to our website so check back regularly for updates!
  
• I believe my item is damaged/defective, what should I do? The ghosts of the rock gods will haunt us if that ever happens.
  That said, drop us an email with pictures of the damaged/defective goods and we will do our best to attend your request accordingly.
  
• How else can we contact you? We love keeping in touch! Eillekoet is available on LINE APP / WHATSAPP at +6596577757.
  Say hi whenever!
  
  Or Ask Yonce Yola, our friendly Sales Assistant, on SKYPE or on Google-Chat.
  yonceyola@gmail.com / ask@eillekoet.com / info@eillekoet.com
  
• Why should I order from EILLEKOET? Simply because we believe we are awesome and we hope you do too!